FAQS
WHICH SIZE SHOULD I ORDER?
The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size chart. You can also guide yourself based on the model’s height and the size they are wearing.
If you still have doubts regarding which size you should order, please do not hesitate to contact us here.
If you still have doubts regarding which size you should order, please do not hesitate to contact us here.
HOW CAN I CANCEL MY ORDER?
If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.
If we cannot modify or cancel your order, you can submit a request through our Returns & Exchanges Portal.
If we cannot modify or cancel your order, you can submit a request through our Returns & Exchanges Portal.
WHAT IF I RECEIVE THE WRONG PRODUCT?
Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.
WHAT SHOULD I DO IF MY PAYMENT DOES NOT GO THROUGH?
If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.
HOW LONG DOES SHIPPING TAKE?
Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.
WHEN WILL MY ORDER SHIP?
As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.
HOW CAN I TRACK MY PACKAGE?
When your order ships, you will receive an email from the shipping company containing the tracking information of your order.
IF I’M NOT HAPPY WITH MY PURCHASE, CAN I RETURN/EXCHANGE IT?
If you're not satisfied with your Ryde Not Alone order, you can return or exchange items in new condition (unused, unwashed, and with original tags and packaging).
Please submit your request through our Returns & Exchanges Portal.
Please submit your request through our Returns & Exchanges Portal.
HOW LONG DO I HAVE TO REQUEST A RETURN OR EXCHANGE?
You have up to 30 calendar days from the delivery date to request a return or exchange via our Returns & Exchanges Portal.
IS THERE A CHARGE FOR MAKING A RETURN?
Yes. Return and exchange shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Start your return via our Returns & Exchanges Portal.
Start your return via our Returns & Exchanges Portal.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive and inspect the returned item, we will notify you by email. If approved, refunds will be issued to your original payment method within 5–10 business days.