Política de envío
Shipping Policy
Order Processing:
All orders are processed within 1-2 business days after payment confirmation. During peak periods, such as Black Friday or Christmas, this timeframe may extend to 3-4 business days.
Shipping Options:
1. Standard Shipping:
- Spain (Mainland and Balearic Islands): 5-7 business days.
- Canary Islands, Ceuta, and Melilla: 7-14 business days (subject to customs delays).
- Europe: 7-14 business days.
- International: 10-16 business days (depending on the destination and customs procedures).
2. Express Shipping:
- Spain (Mainland and Balearic Islands): 1-2 business days.
- Canary Islands, Ceuta, and Melilla: 3-5 business days (subject to customs delays).
- Europe: 3-5 business days.
- International: 4-8 business days (depending on the destination and customs procedures).
Shipping Costs:
Standard Shipping:
- Spain (Mainland and Balearic Islands): €3.90 for orders under €100. Free shipping for orders over €100.
- Canary Islands, Ceuta, and Melilla: Costs are calculated at checkout and may include additional taxes or duties for orders over €150.
- International: Costs vary by destination and order weight, calculated at checkout. Free shipping for orders over €200.
Express Shipping:
- Spain (Mainland and Balearic Islands): €9.90 (or as per the courier).
- Canary Islands, Ceuta, and Melilla: Starting from €14.90, calculated based on weight and destination.
- International: Calculated at checkout based on weight and destination.
Additional Information:
- Order Tracking: You will receive an email with a tracking number once your order has been shipped.
- Taxes and Duties: International orders and those sent to the Canary Islands, Ceuta, and Melilla may be subject to additional customs duties and taxes, which are the customer's responsibility.
- Delays: Shipping times are estimates and may vary due to external factors such as weather conditions, holidays, or high demand periods.
- ID for Canary Islands Shipments: Make sure to include your ID number at checkout to expedite customs clearance.
Shipping Exclusions:
We currently do not ship to certain countries or regions. If you have any questions about your destination, please contact us at help@rodeohope.com.