PRIVACY POLICY
Learn how we handle your personal data.
Last updated: 19/09/2025
At Ryde Not Alone, we care about your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you interact with our website rydenotalone.es.
PERSONAL DATA WE COLLECT
When you visit or make a purchase through our website, we may collect the following information:
- Contact Information: Name, email address, phone number, billing and shipping address.
- Order Information: Details of the products you purchase, payment information, and transaction details.
- Technical Data: Your IP address, browser type, time zone, and cookies installed on your device.
- Communications: Any data you share when contacting us for inquiries, customer service, or support.
HOW WE USE YOUR DATA
We use your information for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding orders, inquiries, or customer support.
- To send you review invitations via third-party services like Trustpilot.
- To send you promotional emails (only with your consent).
- To improve the functionality and performance of our website.
- To comply with legal obligations, including fraud prevention.
SHARING YOUR INFORMATION
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Shipping companies, payment processors, and email services to fulfill your orders and communications.
- Platforms: Shopify, Klaviyo, Trustpilot, Google Analytics, and other tools we use to operate and improve our services.
- Legal Compliance: To comply with legal obligations or respond to government or regulatory requests.
COOKIES AND TRACKING
We use cookies and similar technologies to enhance your experience on our website. Cookies help us:
- Remember your preferences and browsing behavior.
- Analyze traffic to improve our website and services.
You can disable cookies through your browser settings, but this may affect some features of the website.
YOUR RIGHTS
You have the right to:
- Access and request a copy of the personal data we hold about you.
- Request the correction or deletion of your data.
- Object to the processing of your data for marketing purposes.
- Withdraw your consent at any time.
To exercise any of these rights, please contact us at help@rydenotalone.es.
DATA RETENTION
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations. Review invitations are stored for a maximum of 3 years unless deletion is requested earlier.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing any personal data.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page with the updated date.
CONTACT US
If you have questions about this Privacy Policy or your data, please contact us at help@rydenotalone.es.